Terms and Conditions - Shazza




Definitions - The following terms are used throughout these terms and conditions and have  the following meanings

Account: It refers to the account that the Users are required to register through the  App and/or the Platform to use the Services, including the required documents  needed to complete the Account registration.


Add-ons: All additional services facilitated by SHAZZA including but not limited to an  additional driver, full insurance, and personal accidental insurance. All add-ons  including but not limited to such as GPS, baby seats are subject to the individual car  rental options.


Agreement and Terms & Conditions: All terms and conditions and notices contained  or referenced in this document (as mentioned) and all other rules and regulations  available on all platforms (including but not limited to the Privacy Policy, guidelines,  and procedures that may be published from time to time on the Platform).


App: Mobile application that displays all of SHAZZA services and charges including  current on-hires and previous rental history inclusive of vehicle insurance, licensing and any other required documents, payment overview,  pay-outs and the option for direct Vendor-to -Renter communication.


Booking Confirmation: Any, and all written or electronically transmitted confirmation  orders sent by SHAZZA for a vehicle that may contain, including without limitation,  reservation number, the description of the vehicle, pick-up location, date and time,  drop-off location, date, and time, payment terms, quantity, duration of the vehicle  being rented and any special condition.


Booking ID: A specific booking reference on each vehicle’s booking via the  application  and confirmation upon a booking with relation to the SHAZZA app itself.


Customer: ‘you’ or ‘your’ collectively means a person or company renting out the  vehicle(s) from the Vendor via the SHAZZA app and/or platform also known as a Renter.


Early Return Charges: This means the penalty charges payable by the Renter in the  event of early termination of a Vehicle Rental Agreement by the Renter.


Extensions: If the Renter would like an extension on the rental for an additional  period than the initial booking.


Feedback: A review, comment, written or pictured given by a User of the SHAZZA platform.


KYC: “Know Your Customer” a document and identification policy separate to  Terms and Conditions.


Non-Rental Charges: means charges that may be incurred by the Renter as a result  of using a rented vehicle from a Vendor  including, but not limited to, traffic and parking fines,  toll fees, fuel charges, excess mileage fees, the Payment Default  Penalty Charges, and the Early Termination Penalty Charges. These charges are  subject to change as per the Road Transport Authority (RTA) guidelines.


PDP: Personal Data Protection, in accordance with the new UAE Federal Code of 2022.


Platform: means any online tool(s) provided, processed, and/or maintained by  SHAZZA (including, but not limited to, through SHAZZA’s App, website, all subpages,  and subdomains, all Content, Services, and products available at or through the  Platform located at (WEBSITE NEEDED) or any other related domain offering access  to, or facilitating the provision of, the Services.


Rental/Rented: A Renter pays for the days the car is rented out or if any add-ons are added,  they will also be considered as rental.


Service means the online and/or offline services, provided by SHAZZA for the  provision and use of the technology that SHAZZA has developed for collaboration,  communication, and payment between the Vendors and the Renters, including  without limitation access to SHAZZA App, online community, communication tools,  and payment services. Note: The use of Client Data adhering to, and within the  guidelines of, the Protection of Personal Data under Federal Decree-Law No. 45 of  2021 on the Protection of Personal Data Protection. For further information on the  use of data you may find this under our General Terms and Conditions.  


Social Media: meaning any platforms inclusive of but not exclusive to, such as Twitter, LinkedIn, Facebook, Instagram and WhatsApp which are used to promote, market, interact  with individuals, gain reviews and comments. SHAZZA may use this method of  communication with Vendors and Renters.


Vehicle: The vehicle of a Vendor enrolled within the Platform that has been rented by  a Customer or agreed by a Vendor to be rented out to a Renter through the  Platform, and that includes its parts, components, accessories, and registration  documents.


Vendor: The person(s) or company renting the vehicle to the Renter. A Vendor can also be referred to as a “Carpreneur”


Wallet: An in-app feature used for future payments both as rental or non-rental, or just to keep extra credit in time of need. Refunds may be given in credit and stored within the Wallet function of the SHAZZA platform.


UAE: United Arab Emirates.


User: Person(s) with access to a SHAZZA profile on any platform held



The terms below are set out as the general terms and conditions that apply to each of SHAZZA’s Vendors and Renters. All Terms and Conditions in the English language precede any other language translation and uphold all legal standings.


By accessing and using the Services, you agree to be bound by these Terms, and the Terms relevant to you as either the Vendor or Renter. If you do not agree with any of the Terms, you may not use the Services.

SHAZZA encourages you to check the Terms regularly for any amendments to the Terms. Your continued use of SHAZZA will constitute your express consent to the then-current version of the Terms. SHAZZA will provide updated Terms and Conditions where possible; however, the Vendor or Renter is responsible for ensuring they update themselves.

Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise under the Emirate of Dubai



Signing up to Shazza:

Welcome to SHAZZA, as part of our signing up process whether you’re a Vendor or a Renter you will most likely be using either your face recognition through your mobile device or an email address. A quick reminder that signing up via these methods may automatically agree to our terms and conditions including marketing and updates. Should you wish to opt out of marketing please email customerservice@shazza.me and we will be happy to assist.


How to Contact SHAZZA

You may contact SHAZZA either via the platforms or alternatively our Customer Service email customerservice@shazza.me where one of our representatives will respond to any queries, suggestions and feedback.




The terms of the Privacy Policy are found in your relevant Terms and Conditions, either Vendor or Renter.




You must register, and get verified as a User in order to access and use the Services, whether you are a Vendor or a Renter. On your registration as a User, we will create a profile for you based on the information you submit.

You must be at least 21 years of age; and

You must provide true, accurate, complete and current information (including, without limitation, your name, date of birth, email address, residential/postal address, payment details, and other details), as well as your current and fully valid Emirates ID/passport copy and driving licence with at least a 6 month validity from issuance, as requested by SHAZZA during account creation on any SHAZZA platform.

Please note: As a UAE Resident you must have a UAE driving licence to be able to rent one of the vehicles from our vendors.


By registering yourself as a User on SHAZZA, you warrant that the details you provide to SHAZZA are correct and complete, at all times, and you agree that you will upload the new information via the SHAZZA platform immediately. If you are registering as a User on behalf of a business or any corporate body, you are confirming that you hold the appropriate authority to bind the business or corporate body on whose behalf you are registering.

You can access and update your details (excluding your name and last name) using the “My Profile” area of the SHAZZA platform.


You are responsible for maintaining the confidentiality of your username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under or in relation to your account. Please take all necessary steps to ensure that the Username and password is kept confidential and secure at all times. Please inform SHAZZA immediately via the Contact Us page. If you have any reason to believe that your Username and/or password has become known to anyone else, or is/are being, or are likely to be, used in an unauthorised manner. There can only be one account per User, even where a User is a corporate body.


By registering with SHAZZA, Renters gain access to a wide variety of Vehicles, which they can choose from based on price, model, size, as well as other requirements and accordingly enter into a rental agreement with the Vendor for the rental of a vehicle.


         There will be four (4) categories of Vendors : Economy, Mid-range, High-range, Luxury. The minimum rental for a vehicle is AED 100 per day. The Vendor ultimately decides the rental amount on an individual basis.


    There are two categories of Renters: UAE residents renting Vehicles (“Residents”) and non-UAE residents renting Vehicles (“Tourist”). A Resident  will hold a valid Emirates ID and UAE driving licence. A Tourist will hold a Valid Passport, and an international driving licence. You may refer to your individual Terms and Conditions for the full requirements.



The prices relating to the Services (“Fees”) will be displayed in United Arab Emirates Dirhams (AED) with 5% VAT applicable to the Fees and are set out in the Schedule of Fees as under the above Eligibility and individually represented on  SHAZZA’s Vendors profile.


  • Vendors will pay 20% to SHAZZA plus 5% VAT
  • Renters will pay 5% to SHAZZA plus 5% VAT
  • Corporate will be provided on an individual  basis.



When you make a Booking, SHAZZA collects certain personal and transactional information (e.g. name, address, email address). SHAZZA’s use of your information is detailed in your Vendor or Renter Terms and Conditions.


You may pay the Fees for the Booking that you make by supplying your preferred payment method via our payment gateway. Shazza’s payment gateway is hosted by VaultsPay, you may refer to their Terms and Conditions for further information on the terms of usage. https://vaultspay.com/terms-and-condition


We take reasonable care to ensure that our Services are secure, and our payment gateway suppliers will be the only entities that will be authorised in collecting and using your financial information. All transactions on our Services are processed using authorised providers, which includes MasterCard, Visa, American Express, inclusive of Apple Pay and a secure online payment gateway that encrypts your card details in a secure host environment. The payment gateway providers will securely store your payment details on their systems. These details will be fully encrypted and only used to process transactions, which you have initiated. If you have any issue with your payment, please notify us and we will put you in contact with our payment gateway supplier.


When you make your Booking, SHAZZA’s system automatically asks your payment issuer for authorization with regards to the transaction amount. Should you require to book with a credit card other than your own, such as but not exclusively for business purposes you will be required to provide further security via an OTP. SHAZZA takes no responsibility or liability with regard to the use and authorisation of the payment method. The responsibility lies within the financial institution in which the payment method was authorised and their Terms and Conditions apply to any transactions that may be questioned.


Bookings will be accepted subject to availability and confirmation by the Vendor. We may not accept your Booking in a variety of situations, including:


  1. if your Booking is in your basket on the app and/ or website, but has not yet been paid for;
  2.  if the Vehicle is unavailable;
  3. if the payment was not authorised;
  4. for any other reason (at SHAZZA’s sole discretion)                         


SHAZZA is not liable for any lack of funds, monies or credit within the SHAZZA wallets with regards to deposits, refunds or withdrawals.

SHAZZA  is not liable to provide you with any further information covering the reason(s) why the vendor  has not accepted your Booking. SHAZZA will not process your payment (or will cease processing your Booking) in these types of situations, and will not be liable to you or to any third party by reason of our decision to decline processing, or unwind or suspend any Booking after processing has begun. We reserve the right to refuse service, terminate your account, or cancel a Booking, at our sole discretion.


If you use the Services to make a Booking, you agree to pay the full amount payable for such Booking as indicated during the Booking request process. If the issuer of your payment method refuses to authorise payment, SHAZZA will cancel your booking and contact you for repayment. We cannot be held responsible if this results in a delay regarding your Booking.


Once the Booking has been made and payment has been received successfully, we will send you a notification confirming the Booking, and receipt of payment.


SHAZZA cannot guarantee the security of any payment information communicated via any of the following channels and will not be liable to you for any losses caused as a result of shared payment information or financial details using email, WhatsApp, SMS, over the phone or any other social media platforms. This includes any offline communication including hand-written and verbal.



SHAZZA is proud to offer our Vendors a number of Insurance options giving you the peace of mind that whilst your vehicle is with one of our approved renters, your vehicle is secured for any damage or loss.


The following options for insurance while using SHAZZA are;


Excess Deductible Deposit: [1] [2]  The Renter may pay the Vendor the deposit of the excess deductible amount as per the registered vehicle’s insurance policy. . The deposit will be released upon the return of the vehicle based on no damages present. The amount will be added to the SHAZZA wallet and refunded into the wallet and released to the original method of payment.


International Insurance: The renter may provide a valid insurance from another country that will cover vehicle rental in the UAE. Documents must be approved by the Vendor in order for the insurance to be accepted. Vendors will also be provided with a link to World Wide Insurance Company to whom they will then have the option to offer the third-party insurance to the Renter.


Third-party Insurance

Should the Renter take out third-party insurance, they must provide the Vendor with a copy of the said insurance with the specific details which are uploaded via the app. The Terms and Conditions set out in the third-party insurance must also be shared with the Vendor.

         The Vendor may utilise the third-party insurance option via https://www.worldwideinsure.com

         SHAZZA holds no responsibility or liability for any third-party insurance and has no affiliation to Worldwide Insure.

         Should the Renter opt for an external or third party insurance, they must upload this to the app in order for the Vendor to have access.


SHAZZA  bares no responsibility for any Medical costs, insurance or related medical fees during the rental period of any vehicle. SHAZZA also bare no responsibility for any medical treatments, consultations, fees or related costs after any accident where a vehicle has been rented from a Vendor.  All Renters agree to their own medical costs and expenses upon signing up via the app.




Users must leave ratings and feedback (“Feedback”) on their experience of the Services and Vendors.

In posting such Feedback, you warrant that:

You have engaged with the Users;

The statements of fact reflected in the Feedback posted across any platform deemed as Social Media by you are true or not materially different from the truth;

You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone’s privacy, harmful to other users, or harmful to the business interests of SHAZZA; and

Only one Feedback per rental is permitted;

You acknowledge and accept that your Feedback will be publicly available for viewing on the SHAZZA platform. SHAZZA is not responsible for checking or editing the Feedback. You consent to the publication of, and authorise SHAZZA to publish Feedback, even though such Feedback may be critical or negative of their experience and even though SHAZZA may be aware or ought to reasonably be aware that such Feedback caused or contributed to the publication of a statement that is negative towards you, they reserve the right to remove.

You hereby irrevocably release SHAZZA from, and waive all rights against SHAZZA, in respect of any liability arising out of or in connection with the publication of any negative comments made by you or about you in such Feedback. You agree to indemnify and hold harmless SHAZZA and its affiliates (and their respective employees, directors and representatives) against any claim or action brought by a third party, arising out of or in connection with any Feedback left by you should you have any claim against any other User of SHAZZA. You must address such disputes directly with that User.

You agree to take no legal action against SHAZZA in relation to the Feedback posted by you or regarding you via the Services.




         SHAZZA  grants you a limited, non-exclusive, non-transferable, and revocable licence to use the Services for their intended purposes subject to your compliance with these Terms. You may not copy, modify, distribute, sell, or rent  any part of the Services. Your individual Terms and Conditions will provide a clear overview and consent to User Content.[3] [4] 


         You may have the option of accessing the Services through a downloadable software and this software may update itself automatically on your device.


         SHAZZA is constantly modifying and improving our Services. We may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide us with any Feedback on or other comments regarding the Services, you grant SHAZZA the right, on an unlimited, perpetual basis, to use such Feedback or other comments for any purpose without restriction or payment to you.



         SHAZZA is not considered a Vendor or a Renter of the Vehicles advertised. SHAZZA is only a facilitator providing a platform between Vendors and Renters in which to provide Services outlined in the individual Terms and Conditions.  Accordingly, any rental agreement created through the completion of a booking using any SHAZZA platform is solely between the Vendor and Renter.


    SHAZZA reserves the right to initiate legal proceedings against any Vendors or Renters for fraudulent use of the Services and any other unlawful act or acts of omissions in breach of these Terms and the Terms inclusive of Vendor and Renter respectively. Legal proceedings will be held under the jurisdiction of the  Emirate of Dubai, United Arab Emirates.



     Unless otherwise expressly stated, all contents of the Services are copyrights, trademarks, patents and/or other intellectual property owned, controlled or licensed by SHAZZA or one of our affiliates or by third parties who have licensed their materials to us and are protected by all applicable laws.



      You hereby agree to hold harmless and indemnify SHAZZA its affiliates and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Services, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third-party, and/or your use of the Services.